Privacy Policy

This policy covers information we collect through the Loop Travel website, when you contact us, when we prepare or manage a travel enquiry or booking, and when you choose to receive marketing from us. It should be read alongside our Booking Terms & Conditions.

Depending on how you use our services, we may collect your name, contact details, travel preferences, proposed dates, destination interests, group details, budget range, messages and booking information. To arrange travel, suppliers may require more information, such as passport or identity details, dates of birth, insurance information, dietary requirements, accessibility needs or other information relevant to the arrangements requested.

Please only provide information that is necessary for your enquiry or booking. If you provide information about other travellers, you should make sure they know you have done so and that they have access to this policy.

We use personal information to respond to enquiries, discuss and arrange travel, manage bookings, provide documents and support, handle payments through the relevant booking process, deal with complaints and meet our legal, accounting and regulatory obligations.

Where you have opted in, we may also use your contact details to send relevant travel inspiration, news or offers. You can opt out of marketing at any time using the unsubscribe option in a message or by contacting us.

We use information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you. We also use information where necessary to comply with legal obligations, including financial protection, record-keeping and travel-related requirements. For limited operational communications and service improvement, we may rely on legitimate interests where these do not override your rights and expectations. We rely on consent for marketing where consent is required.

We share information only where it is necessary to arrange, administer or support your trip, meet a legal obligation, or operate our website and business. This may include travel suppliers, airlines, accommodation providers, tour operators, insurers, payment providers, our technology and communications providers, professional advisers, financial-protection bodies and relevant authorities.

Travel arrangements can involve sharing information outside the UK. Where a transfer is required, we take steps appropriate to the transfer and the services involved. Some destinations and suppliers may require information to be provided to border, immigration or other authorities.

We keep enquiry and booking information for as long as needed to provide the requested service, manage the booking and meet legal, tax, financial-protection, dispute-resolution and record-keeping requirements. We review retention periods regularly and delete or securely anonymise information when it is no longer required for those purposes.

Our website uses essential technical measures needed for the site to work. We may also use limited analytics or service tools to understand how the website is used and improve it. Where non-essential cookies are introduced, we will provide the appropriate information and choices before they are set.

Subject to the conditions and limits in data-protection law, you may ask for access to your information, correction of inaccurate information, deletion, restriction of use, portability, or to object to certain processing. You can withdraw consent at any time where we rely on consent. The right to object to direct marketing is absolute.

To exercise a right or ask a question about privacy, contact us using the details above. We may need to confirm your identity before responding.

Please contact us first if you have a concern about how we use your information, so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

We may update this policy when our services, legal obligations or the way we use personal information change. The current version and its update date will always appear on this page.